Privacy Policy

1. Introduction

Discover Australia Tourism ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website discoveraustralia.com (the "Website") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us when you:

• Fill out forms on our Website, such as contact or newsletter subscription forms
• Correspond with us by phone, email, or other methods
• Request information or assistance
• Create an account with us
• Book or inquire about travel services
• Participate in surveys or promotions
• Provide feedback

The types of information we may collect include:

• Personal identifiers (name, email address, phone number, postal address)
• Payment information
• Travel preferences and requirements
• Demographic information
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage of our Website. This information may include:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location information
• Referring websites

We may collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as travel agencies or tourism organizations
• Social media platforms, if you interact with our social media accounts or use social media to log into our services
• Marketing partners and analytics providers

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Website and services
• Process and fulfill your travel bookings and requests
• Communicate with you about your inquiries, bookings, or account
• Send you newsletters and marketing communications about our services and promotions
• Personalize your experience on our Website
• Analyze usage patterns to improve our Website and services
• Detect, investigate, and prevent fraudulent or illegal activities
• Comply with legal obligations
• For any other purpose with your consent

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, tour operators, transportation providers)
• Payment processors
• Marketing and advertising services
• Email delivery services
• Analytics providers
• Customer support services

These service providers are only permitted to use your information to the extent necessary to perform services on our behalf and are required to maintain the confidentiality of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your information.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Rights and Choices

5.1 Access and Update Your Information

You may access, review, and update certain information about you by logging into your account on our Website or by contacting us directly.

5.2 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.

5.3 Cookies

Most web browsers are set to accept cookies by default. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more information about managing cookies, please see our Cookie Policy.

5.4 Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there.

8. Children's Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: